Question 1

Is DigiSafe free to use?

Accepted Answer

Yes. DigiSafe is completely free. There is no subscription, no advertising and no limit on how many documents you store.

Question 2

Can DigiSafe read my documents?

Accepted Answer

No. Every page is encrypted in your browser with AES-256-GCM before it is saved or uploaded. Your PIN never reaches our servers, and the key that opens your documents is stored there only in a form your account password opens. Folder names, document names, page counts and file sizes are encrypted too, and folder identifiers are hashed, so the server cannot tell an Aadhaar card from a shopping list.

Question 3

How do I reduce a document to under 200 KB for a government website?

Accepted Answer

Open the document in DigiSafe, tap Make it smaller and pick a limit such as 200 KB or 1 MB, as a JPG or a PDF. The smaller copy is made on your phone, so nothing is uploaded to do it, and your original stays exactly as it was.

Question 4

Can I copy my PAN or Aadhaar number without opening the picture?

Accepted Answer

Yes. DigiSafe reads the numbers from your scans on your own device (PAN, Aadhaar, passport, voter ID, driving licence and date of birth) and shows them with a Copy button. When you save a new scan it also suggests the right folder.

Question 5

Can I share documents with my family?

Accepted Answer

Yes. Create a family folder and add your spouse, parents or children by their email. Everyone in it can see and add documents, and the folder stays encrypted end to end, so the server cannot read it.

Question 6

Which documents do I need for a passport, bank KYC or a home loan?

Accepted Answer

DigiSafe includes ready checklists for common applications in India: passport, bank account KYC, driving licence, home loan, rent agreement, vehicle transfer, insurance claims, visas and more. Each shows what you already have and what is missing, and you can share everything as one PDF or one secure link.

Question 7

What happens if I forget my PIN?

Accepted Answer

You can set a new PIN using your account password. Your documents stay intact because the encryption key is unchanged. Only the lock around it is replaced. If you forget both your PIN and your password, the documents cannot be recovered by anyone, including us.

Question 8

Does DigiSafe work offline?

Accepted Answer

Yes. DigiSafe is offline-first. Once your vault is set up you can open, scan and read documents with no internet connection. Changes sync to your other devices the next time you are online.

Question 9

Can I use DigiSafe on more than one device?

Accepted Answer

Yes. Sign in on any device with your email and password, then enter your DigiSafe PIN. Your folders, documents and scans appear there automatically, decrypted only on that device. Your PIN is the same everywhere, and our servers never see it.

Question 10

Which documents can I store in DigiSafe?

Accepted Answer

Anything you can photograph or hold as a PDF. DigiSafe ships with folders for Aadhaar Card, PAN Card, Voter ID, Passport, Driving Licence, Birth Certificate, Ration Card, Vehicle RC, property papers, insurance, education certificates and medical records, and you can add your own.

Question 11

Is DigiSafe an official government app?

Accepted Answer

No. DigiSafe is an independent, privately built app and is not affiliated with UIDAI, the Income Tax Department, the Election Commission of India or any government body. It is a private place to keep your own copies of your documents.

Question 12

How is DigiSafe different from DigiLocker?

Accepted Answer

DigiLocker is the Government of India's official service and stores issuer-verified documents on government servers. DigiSafe is an independent app that keeps your own scans encrypted on your own device, works fully offline, and cannot read what you store. They solve different problems and can be used together.

Question 13

Who makes DigiSafe?

Accepted Answer

DigiSafe is made by Kavion Solutions. You can find out more about the company at kavionsolutions.in.

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